Reboot Strategy: Tweak MarCom Channels

10/07/2021By scandinaviancomChange Communications, Christina Rytter, Crisis Communications, Management Communications, PR, PR Tips & Trends, Scandinavian Communications, Social Media, SoMe Tips & Trends, Strategic Communications

By Christina Rytter, Founder & Trusted Communications Advisor

When your business conditions suddenly change you often also need to Reboot – or at least evaluate – your existing commercial strategy to adapt. So, you can work successfully within the new normal.  When you have your overall purpose, target group and key messaging in order the next cornerstones in your strategy is your communications channels. If some of the other important areas of your strategy change, it might also be relevant to tweak communications channels. It must always be your target groups and influencers preferences, that decides which channels you use for Marketing, PR and Communications. NOT your preferred channels 😉.

To reach each of your key target groups, you need to tailor your content and then communicate and get into dialogue in the relevant and strategic/tactical selected channels. Again, this often very in different target groups across business position, country, age, gender etc. Your business needs to be present, engage and communicate authentic and clear in the channels where your target groups are present.

Need help to Reboot Strategy? Don’t hesitate to contact us.

Read more Tips to Reboot your Strategy:

Tip 1: Rediscover your purpose

Tip 2: Evaluate your target group 

Tip 3: Adapt your Key Messaging

Tip 5: Reboot MarCom Goals & KPIs

Tip 6: Create your MarCom Plan

 

Learn more about Strategic Communications

Reboot Strategy: Adapt your Key Messaging

25/06/2021By scandinaviancomChange Communications, Christina Rytter, Crisis Communications, Management Communications, PR, Scandinavian Communications, Strategic Communications

By Christina Rytter, Founder & Trusted Communications Advisor

Did crisis or change turn your business upside down? If so, you might need to reboot your commercial strategy. The second vital cornerstone – following your Target Group – is your Key Messaging. If your market and target group change, so must your Key Messaging.


Get your Key Messages in order
It is vital to have your Key Messages in order – and adapt to your new normal. Do a solid piece of work with both your Corporate & Product Messages. Our Corporate messages must be Value-driven, authentic and show WHY your company or organisation are in this world? What lights your inner fire? This is feeling based messages. All studies show that our actions as humans to a large extend is feeling driven. It’s hardwired biology. Your Product messages must address your target groups pains, needs and dreams. You need to understand and take your target groups perspective to create relevant product messages. NOT only your company perspective!


Talk to your target group
The best and most simple way to develop your product messages and unique selling proposition/points (USP) is to test if your product messages resonate with your target group. This is not rocket science. Just ask them! A great easy way to get started is to do a qualitative interview survey. Line up 10+ interviews with people in your core target group – and do a thematized interview face-to-face or on the phone. You will quite quickly start to see the overall pattern in your target groups pains and preferences. You can learn more about their barriers to changing behaviour and how you best positively influence them. You will get answers that surprise you and challenge your prejudiced position with a deeper and more clear understanding of how to connect with your target group and adapt your Key Messaging to get a stronger impact.

Need help to take a closer look at your Key Messaging to Reboot your Strategy? Don’t hesitate to contact us. 

Read more Tips to Reboot your Strategy:

Tip 1: Rediscover your purpose
Tip 2: Evaluate your target group
Tip 4: Tweak your MarCom Channels
Tip 5: Reboot MarCom Goals & KPIs
Tip 6: Create your MarCom Plan

Learn more about Strategic Communications

Reboot Strategy: Evaluate your Target Group

10/05/2021By scandinaviancomChange Communications, Christina Rytter, Crisis Communications, Management Communications, PR, PR Tips & Trends, Scandinavian Communications, Strategic Communications

By Christina Rytter, Founder & Trusted Communications Advisor

When you are hit by crisis or change and things, as you knew them, is turned upside down you need to reboot your commercial strategy to adapt. One of the important cornerstones in your strategy is your market – and thereby target group. You need to take a deeper look at if the crisis or change you are in affects your market? And if so in what way? Did crisis change your need to move to other international markets – or focus more regional or local? What did happen to your competitors? And what does it all mean to your target group? Still the same – or maybe you need to move in a different direction. With a tweek or change in your brand positioning?

Your target group rules
The target group is what decides your communications and marketing. Your visual identity, your tone of voice, which key messaging and USPs you push forward, which channels you communicate in – and your choice of MarCom activities. So, it is pretty important to evaluate your target group.

A vital part of your MarCom Strategy is to segment your target groups and influencers. Successful Communications, PR and Marketing start with a very clear and deep segmentation. Your target groups are often very different. The more we unfold the target groups and influencers in our strategic work, the clearer it becomes, that we have many more, than we realize off the top of our heads. 

Find your ideal customer avatar
A typical pitfall is, therefore, that companies try to reach all target groups with the same type of communications. If you try to reach everyone – often you reach no one. And the MarCom results become too weak to create a successful impact on the business. Clear communication is about qualification. You need laser focus – so just choose fewer than you got 😉. We are talking qualification of the target group, product or service line, messages, channels, markets etc. Of cause, it’s a little caricatured – but you get the point! 

A good way to get to the core of your target group is to find your ideal customer avatar. This means that you describe all the characteristics as deep as you can to get a clear understanding of who you communicate to.

If you need help to evaluate your target group and Reboot Strategy don’t hesitate to contact us.


Read more Tips to Reboot your Strategy:

Tip 1: Rediscover your purpose
Tip 3: Adapt your key messaging
Tip 4: Tweak your MarCom Channels
Tip 5: Reboot MarCom Goals & KPIs
Tip 6: Create your MarCom Plan

Learn more about Strategic Communications

Reboot Strategy: Rediscover your purpose

03/04/2021By scandinaviancomChange Communications, Christina Rytter, Content Marketing, Crisis Communications, Management Communications, PR, PR Tips & Trends, Scandinavian Communications, Social Media, SoMe Tips & Trends, Strategic Communications

By Christina Rytter, Founder & Trusted Communications Advisor

Do you know, why you go to work in the morning? I mean really. When you ask yourself from deep down inside. What’s the answer then? What’s your purpose? Why are you here?  

In Crisis, we fight to survive. Change, adapt – or die. Is it pleasant? Not really! Because humans, in the way we are wired, most are reluctant to changes. But if you are in a Crisis – you need to Reboot your commercial and even personal strategy very quickly to adapt. So, you can execute successfully within the new normal. Reboot and shoot!   

Communicate what matters   

BUT before you hit the ground running with an adapted strategy. Crisis gives you a beautiful opportunity to take a deeper look at what truly matters to you: Your purpose – also called your WHY. Crisis equals development! Both on the business side – as a leader and as a human being. 

To get aligned with your inner purpose will raise your feeling of happiness overnight. AND it will also be your launchpad for strong, authentic, and crystal-clear communication – both as a leader, an organization, and a brand striving for commercial success. As a business owner and/or part of Top-Management we are fortunate that our purpose can become the company’s as well. As an employee you can get clearer on, what values you seek in the organizations, you work for. 

What did the crisis make you discover?  

Maybe the crisis got you to realize that your purpose is still aligned? Then you just need to reboot your strategy. OR maybe the crisis gave you a new perspective? If so, you need to take a deeper look at your purpose before you reboot your business and commercial strategy. 

A real purpose is feeling driven. It’s your values, passions, drivers and what gives you and the organisation motivation. This is why your purpose becomes such a strong lever in communications. Because humans relate to and react to feelings. This is not an opinion. Its biology!  

If you need help to rediscover your purpose to Reboot Strategy – don’t hesitate to contact us! 

PS. In case your wonder what my purpose is – and thereby also Scandinavian Communications; “We help leaders and organizations that do good in the world to get personal and commercial success – so their positive impact on people and planet gets as strong as possible”.

So, if you see yourself and your organization in that – don’t be a stranger!😉 

Read more Tips to Reboot your Strategy:

Tip 2: Evaluate your target group
Tip 3: Adapt your key messaging
Tip 4: Tweak your MarCom Channels
Tip 5: Reboot MarCom Goals & KPIs
Tip 6: Create your MarCom Plan

Learn more about Strategic Communications

How to handle your Corona Crisis Communications in Scandinavia?

13/03/2020By scandinaviancomChange Communications, Christina Rytter, Crisis Communications, Management Communications, PR, Scandinavian Communications, Social Media, Strategic Communications

By Christina Rytter, Founder & Crisis Communications Advisor

The Scandinavian countries have not been spared the coronavirus pandemic. As of this Friday morning Denmark reports 674 cases of the coronavirus. Norway reports 734 cases and the first fatality. Both countries now shut down schools and universities for the coming two weeks. Denmark furthermore encouraged companies to let people work from home – and bars, restaurant and clubs to stay closed. Danish indoor events with +100 participants are banned.

Sweden reports 667 cases of coronavirus as of today with every region in the country affected and had the first fatality linked to the virus in Scandinavia. Sweden now bans large public events for +500 people. Finland does the same with today’s reported number of 59 cases of the coronavirus.

The time is now

You need to take charge of your communications before rumours, panic, fear or anger does. Most humans don’t like sudden change – and they will fill in the blanks of missing information with their own interpretation of, what might happen next. Everyone carries their personal backstory and life experience, that will be the starting point to fill in the blanks if their leader doesn’t. Often peoples own guess of what happens next in crisis and change is their worst-case scenario – driven by strong emotions like fear or anger. Starting rumours or impulsive negative reactions.

Therefore, a quick response is key in a critical situation, because it gives you the chance to handle and control the communications around the situation and thereby the outcome proactively with a higher possibility for success. BUT the quick response must be flanked by carefully thought out communications – especially what key messages you need to deliver in the conversation with your different stakeholders.

Create order in your own house first

As a first step, you need to prepare for information and conversation. And as with the situation of the coronavirus in every case that has or can have an effect on your employees it is vital to create order in your own house first. Clear internal communications must be your first step. Over the years I have seen many examples of how a crisis or change suddenly turned MUCH worth do to internal rumours and unforeseen actions from employees driven by fear or anger because management and boards were too busy focusing on external communications as their first step. To let employees, learn about for example their potential job loss for the first time via the news, is not the way to do it! Always unintended of cause, but still this can happen if you don’t start with and steer internal communications quite firm in a crisis and change.

Get ready for Corona conversation

In your crisis communication around the coronavirus, the most effective way is to draw up and work with different realistic crisis or change scenarios and plan, what to do and say in each imaginary scenario – and which communications channels will suit your messages and conversations with different internal and external stakeholders best.

Scandinavians are very critical and direct – and we don’t hold back with the questions. This apply to both employees, journalists, clients, business partners and competitors. So, you really need to prepare.

Create your Q&A:

  • What is your overall intention with this information?
  • What is your key message? Your communication is clearer, when you only focus on one or few key messages.
  • Who are you talking to? (Your key target group/stakeholders)
  • Which information do the person/stakeholders need?
  • Which situation are they in? Communicate the messages relevant to them, not to you.
  • Choose your role based on the person/target group. Are you formal or informal? How do you dress? What language and body language do you use? BUT be yourself!
  • Prepare, prepare and prepare. Train, train and train.


Take the opportunity to show your values

In a crisis case like the coronavirus pandemic, suddenly we as companies as well as humans get a higher common purpose to stick together and help each other. It must be people before profit. So as a company or organization, you need to find out how you can do your best – and at the same time, it is an opportunity to show the world your values and corporate social responsibility.

Corona Communications Kudos and Fail of the week

A great positive example that deserves Corona Communication Kudos from Denmark this week is a joint press release from leading retail companies AND competitors Coop, Salling Group, Dagrofa and Rema 1000. The release informs Danes that there will be plenty of convenience goods in the stores in the coming weeks. In this way taking proactive social responsibility to secure that people are not stockpiling food driven by fear and uncertainty. In this way, the companies as suppliers and industry experts fill in the Danes communications blanks with clear and trustworthy information to create security. At the same time show their corporate values and leave us as consumers with positive feelings and stronger awareness around their brands. Even a feeling of pride that we have such companies in Denmark.

The Corona Communications Fail of the week I must assign to Airbnb that refuses scores of refunds if you cancel your trip. This is also a way of communication the company values very clear. But I’m sure in the light of the coronavirus setting profit over people at this time, is very shortsighted and will damage the brand and not been taken lightly by the clients. The stakes are even higher for Airbnb, because this is the company wants to debut on the stock market – so their reputation has never mattered more.

Remember all in all in crisis and change when your response quickly and are well prepared, you can turn the difficult situation into an opportunity to show authentic positive values – if you have them 😉. By working out a carefully thought out message platform with key messages as a first step. And train through the different scenarios with message- and media training, you can navigate successfully through. Get your Corona Crisis Communications Action Plan in order; Whom do you need to communicate to as a first step? When and how? If you handle crisis and change like this, people will understand you much better – and even get on your side. When you keep calm and friendly – and communicate in a clear and authentic way you be at the forefront of things. And as always, the most important thing is to prepare – and train, train, train!

Get free advice for your Corona Crisis Communications

Don’t hesitate to contact directly if you need help. We offer a free 20-min call with personal advice for your Corona Crisis Communications – book at the webpage formula.

Book your free call and learn more about Crisis Communications

Scandinavian Communications wins Global Business Award

15/01/2020By scandinaviancomChange Communications, Christina Rytter, Content Marketing, Crisis Communications, Management Communications, PR, Public Relations Global Network, Scandinavian Communications, Social Media, Strategic Communications

Just arrived from Chile – 1st Place The PRGN Business Power Awards! We are very thankful for The Public Relations Global Network recognizing our work in Scandinavia this year 🙏

If you also like to leverage your business in Scandinavia, don’t hesitate to contact our CEO Christina Rytter at email: cr@scandcomm.com or mobile +4523967733. We are here to help.

Top 5 tips for Crisis Communications in Scandinavia

21/12/2019By scandinaviancomChange Communications, Christina Rytter, Crisis Communications, Management Communications, PR Tips & Trends, Scandinavian Communications, Social Media, SoMe Tips & Trends, Strategic Communications

By Christina Rytter, Founder & Crisis Communications Advisor

When crisis or change hits like a bolt from the blue it’s normal for even the most experienced executive to feel concerned. Especially when you want to be at the forefront of things. Here are my Top 5 tips on how you navigate successfully through the storm when a crisis or change hits you in the Scandinavian market:

1. Response quick – but well thought out

A quick response is key in a critical situation, because it gives you the chance to handle and control the situation and thereby the outcome proactively with a higher possibility for success. BUT the quick response must be flanked by carefully thought out communications – especially what key messages you need to deliver in the conversation with your different stakeholders.

Scandinavians are very critical and direct – and we don’t hold back with the questions. This apply to both employees, journalists, clients, business partners and competitors. So, you really need to prepare. I find that one of the most effective ways in crisis and change communications in Scandinavia is to draw up and work with different realistic crisis or change scenarios and plan, what to do and say in each imaginary scenario – and which communications channels will suit your messages and conversations with different internal and external stakeholders best.    

2. Get ready for conversation

  • What is your key message? Your communication is clearer, when you only focus on one or few key messages.
  • Who are you talking to? (Your key target group/stakeholders)
  • Which information do the person/stakeholders need?
  • Which situation are they in? Communicate the messages relevant to them, not to you.  
  • Choose your role based on the person/target group. Are you formal or informal? How do you dress? What language and body language do you use? BUT be yourself!
  • Prepare, prepare and prepare.
  • Train, train and train.

3. Take control over your body language

Your body language is your greatest asset, when you know how to control and use it. When you learn to use your body language proactively combined with clear messages, you can be a brilliant and authentic leader and communicator. BUT if you don’t have your body language under control – and that is quite normal in a crisis or change situation, when you might get nervous – then it can work so much against you, that nobody hears what you say. Well-known international studies show, that up to 80 % of people’s perception of you will be from your body language. That is if you fail to control it. Otherwise people listen. Scandinavian will mostly listen – if it’s not to boring. And if you serve beer (or something stronger for the Finns) they will really listen. 😉.    

Control what we see:

  • Posture: Straight back and raised head express security, authority and energy.
  • Choose a suitable grimace for the occasion; Seriousness, enthusiasm or joy?
  • Use gestures that support the message.
  • Firm eye contact exudes security and credibility.
  • If you avoid eye contact it signals insecurity, uncertainty – and thus untrustworthiness.
  • Pay attention to your bad habits and patterns – they especially come out when you are nervous under pressure.
  • Look fresh and well-rested (of cause sometimes that might be a little difficult in a crisis).

Control what we hear:

  • Deep and calm voicing creates trust and credibility.
  • Variation in voice creates dynamism and awareness of the recipient.
  • Talk slowly – without getting boring. It exudes heaviness and credibility.
  • Breath deep and use (rhetorical) pauses.

4. Keep calm
Even the most experienced executive can get nervous under pressure in a difficult crisis or change situation. That is just human nature.

What happens when you get nervous?

  • You protect your body with your arms, turn your back, avoid eye contact, smile stiffly and stave off.
  • You sweat, get pale, get ticks, mess with your hair or perform other unconscious bad habits. What are your bad habits under pressure?
  • You move uneasily; rocks or turns on the chair. Tilting back and forth on your feet.
  • You breathe quickly and superficially.
  • You speak faster and get a sharper and lighter voice.

Then what to do?

  • Breathe deeply and plant both feet into the floor.  
  • Lower your talk rate and use (rhetorical) pauses.
  • Open your arms, straighten your back and look up and out.
  • Make and maintain eye contact – possibly look between the eyes if real eye contact is unpleasant.
  • Only smile when it suits the occasion.
  • Sit and stand still.
  • Choose a chair that stands firm. Otherwise you will quite easy start rocking or turn it.
  • If at a presentation: Go consciously among the audience.
  • Avoid carbonated water – so you don’t burp (when you breathe quick and superficially).  

5. Use the crisis to your advantage

When your response quickly and are well prepared, you can turn the difficult situation into your advantage. By working out a carefully thought out message platform with key messages as a first step. And train through the different scenarios with message- and media training, you can navigate successfully through. Get your Crisis Communications Action Plan in order; Who do you need to communicate to as a first step? When and how? If you handle crisis and change like this, people will understand you much better – and even get on your side. When you keep calm and friendly – and communicate in a clear and authentic way you be at the forefront of things. And as always, the most important thing is to prepare – and train, train, train!

Get free crisis advise and learn more about Crisis Communications

Need help with Crisis Communications in Scandinavia?

8 Tips to improve your Instagram marketing

08/12/2019By scandinaviancomContent Marketing, Scandinavian Communications, Social Media, SoMe Tips & Trends

By Christina Rytter, Founder & Trusted Communications Advisor

Instagram as B2B social media is growing at a rapid speed in all Scandinavian markets and the platform has some quite strong business solutions to support your brand building and direct lead generation to support sales. Get my Top 8 tips on how to improve your marketing effort on Instagram:

1. Understand your audience
You gotta understand your Scandinavian audience.  That’s key to success on Instagram. Scandinavians from Denmark, Sweden, Norway and Finland are similar – but not the same!

2. Talk with them, not at them
Ask you Scandinavian audience questions. Always give a quick answer to questions and clearly communicate what you do. That’s a big key on Instagram.  

3. Use relevant hashtags
Hashtags are Instagram’s signposts. Use relevant hashtags, but not too many so it doesn’t look messy and get confusing for your audience. Analyse and test your hashtags, to find out which ones create the best impact for you and your company. Remember to brand your hashtags.

4. Know when to post
It’s vital for the amount of engagement on your Instagram posts, that you post at the right time. Instagram engagement peaks mid-day and mid-week, similar to the other major social networks. Wednesday at 11 a.m. is the overall best day to post to Instagram – followed by Friday at 10-11 a.m. The most consistent engagement is from Tuesday-Friday, 10 a.m.-3 p.m. Sunday; go enjoy your day off – few will read your posts anyway 😉. Different industries also can peak a bit more on different times.


5. Create beautiful visuals
Instagram is a very visual platform. So to make it work to your advantage, you need to give your posts a distinctive look with tailored appeal to your Scandinavian target groups. Our vision trumps all other senses. Research has shown that when people hear information, they’re likely to remember only 10% of that information three days later. However, if a relevant image is paired with that same information, people retained 65% of the information three days later. Visual branding plays a huge role in not only attracting your clients and stakeholders – but also in making you and your company memorable and creating a positive perception in the minds of your key audience.

6. Add Calls-to-action
When you add Calls-to-action in your posts you get more direct pay-off on your work and have concrete KPIs to measure. When you create an Instagram Business Profile you get the possibility to ad different buttons on your profile besides of working with direct links in your Bio. Use emojis like arrows, hand pointing or the star to direct you audience towards the link. Also, it works well to insert a call-to-action text in your visuals directing people into what they should do next. You can ask them to buy your product, visit your website or get in touch with you.

The key is to be creative, so people take action. Test new versions to see which one engages your audience the most.


7. Tell Stories
On Instagram the best brand storytelling involves telling snackable, visual micro-stories that tie into your brand’s values and purpose. On Instagram it’s the people and the brands who tell the most interesting stories that build the massive audiences. When you use Instagram for a personal account develop a strong brand presence that shows, what you are passionate about in life.


8. Work with influencers
Adding Instagram influencer marketing into your overall SoMe-strategy can help to increase your brand awareness, grow your followers and thereby drive new leads and sales. Influencer marketing can be quite effective. It removes the barriers of traditional advertising when customers are introduced to your brand from a trusted source. When an influencer recommends your product or service on their channels, it comes across as a trusted recommendation from a friend. Therefore, it can have a huge impact on your brand awareness and sales support.

Visit from our Singapore partners

06/10/2019By scandinaviancomChristina Rytter, PR, Public Relations Global Network, Scandinavian Communications

This weekend our CEO had an exciting meeting and Lunch in Copenhagen with our Public Relations Global Network (PRGN) partners and friends from Mileage Communications in Singapore and New Delhi, India

The World’s Local Agency
PRGN is The World’s Local Public Relations Agency. We are a connected network of 50 hand-selected agencies working within PR, Strategic Communications and Digital/Social Marketing servicing key markets around the world. As leaders in our respective regions, PRGN agencies offer the “boots-on-the-ground” savvy of a local Public Relations agency, yet on a global scale. Our model allows us to deliver a unique level of flexibility – scaling up or down across multiple markets to meet your business needs. Each PR agency knows its local community and it knows how to help clients connect with their audiences in those regions.

Don’t hesitate to contact us if you need help in Scandinavia – or beyond with single-point-of-contact.

Read more about PRGN.

Visit from our international partners in Poland & Brazil

13/09/2019By scandinaviancomChange Communications, Christina Rytter, Content Marketing, Crisis Communications, Management Communications, PR, Public Relations Global Network, Scandinavian Communications, Social Media, Strategic Communications

Today we had a wonderful visit and Friday Lunch in Copenhagen with our Public Relations Global Network (PRGN) partners and friends from OneMulti in Poland and SMARTPR in Brazil.

The World’s Local Agency
PRGN is The World’s Local Public Relations Agency. We are a connected network of 50 hand-selected agencies working within PR, Strategic Communications and Digital/Social Marketing servicing key markets around the world. As leaders in our respective regions, PRGN agencies offer the “boots-on-the-ground” savvy of a local Public Relations agency, yet on a global scale. Our model allows us to deliver a unique level of flexibility – scaling up or down across multiple markets to meet your business needs. Each PR agency knows its local community and it knows how to help clients connect with their audiences in those regions.

Don’t hesitate to contact us if you need help in Scandinavia – or beyond with single-point-of-contact.

Read more about PRGN.